Reservation Policy

reservations policy

  • Reservations for up to 3 guests are for 2 hours and 15 minutes, 4-6 guests are for 2 hours and 30 minutes and groups of 7 and over, are for 3 hours. Your start and finish time will be confirmed in your confirmation email.

  • Please be aware that we are unable to accommodate prams, and highchairs are not available.

  • We encourage a smart dress code.

  • While we strive to accommodate all guests’ requests, seating cannot be guaranteed.

  • In consideration of everyone’s enjoyment and to maintain an uninterrupted view and dining experience, we ask that no decorations be brought into the venue.

  • We exclusively offer our Lounge Menu for reservations Monday - Thursday between 3-5pm.

  • We do not have a dedicated children’s menu; we can offer reduced portions of several of our dining menu dishes.

  • When booking a table on the terrace, a back-up inside table may not be available in case of bad weather. In the case of severe weather reservations may need to be cancelled.

  • Due to the nature of our venue, occasionally seating selections may be altered between indoor and outdoor areas where required to accommodate reservations.

  • We prioritise the safety of our guests with allergies and dietary requirements. While we take extensive precautions to minimize the risk of cross-contamination, we cannot guarantee that our dishes are entirely free from allergens. Please be aware that some of our dishes may contain nuts.

  • Surcharges – Credit/Debit processing fees apply. A 15% surcharge applies on public holidays.

  • Pre-payments made during the reservation process are strictly non-refundable.

  • For selected special event dates, payment in full may be required at the time of reservation. Please note that all pre-payments are strictly non-refundable.

CANCELLATION POLICY

We understand that plans may change, so we ask that any cancellations are made no less than 24 hours prior to your booking time. For reservations of 2 or more guests, cancellations made within this time, or failure to arrive for your reservation will see an automatic charge of $50 per person which cannot be waived. Pre-payments are strictly non-refundable.

Occasions Reservations Policy

  • For groups of 9 guests or more.

  • Start & finish times are strictly as agreed. See your confirmation email for details. 

  • Final numbers are due 48 hours prior to your reservation. In the case of a decline in guest numbers after this time, you will be charged for the numbers of guests you confirmed for without exception. The menu will be prepared based on the number of guests in attendance. 

  • Dietary requirements are due 48 hours prior to your reservation. We are unable to accommodate new dietary requirements upon arrival. 

  • If you are reserving an event outside on the terrace, in the case of bad weather there will not be a backup space inside. In instances of severe weather this may result in your event being cancelled.

  • Set Menus are subject to price changes at any time. You will be notified in advance of the booking. Menus items may change seasonally without notice.

  • Beverages can be selected from our wine, beer and spirits lists on the day of your event and are subject to availability. 

  • To ensure an enjoyable experience for everyone, we kindly ask that no decorations are brought into the venue. 

  • A deposit of $100 per person is required to secure your reservation. Deposits are non-refundable and are redeemed on the day of dining. 

  • A 2% Event Administration Fee applies to all reservations of 9 guests or more. This will be added to your final invoice on the day. 

  • Any pre-payments made during the reservation process are strictly non-refundable. 

  • A 15% surcharge applies on all public holidays. Credit/Debit Card processing fees apply. Processing fees are non-refundable.

Occasions CANCELLATION Policy

Final numbers are due 48 hours prior to your reservation. In the case of a decline in guest numbers after this time, you will be charged for the numbers of guests you confirmed for without exception. Deposits, pre-payments & processing fees are strictly non-refundable.